Victoria secret delivery with wrong name
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I am just offended that a company like this can make such devastating mistakes towards the people who KEEP THEM IN BUSINESS. I am keeping what I did order but I am going to feel like I got robbed if they don't fix this. I couldn't pay for my dog to go to the vet after this, and he has a broken tooth that is so swollen and bleeding and oozing pus. Almost $600 more than I planned to spend. They literally took so much money from me. Just waiting for that last pair of underwear to come in so I can return all the duplicates, but I'm scared that I won't even get the money back after all of this, even though it was the company's fault. What makes me mad is that I called to fix it and they told me I had nothing to worry about. At this point I have no idea what charges dropped off, but I do know I was charged like 4 times for one $188 order, otherwise they wouldn't have sent it. I guess I will be getting a FIFTH PAIR of that underwear. And when I thought it was over, a charge for $6 went through and a pair of underwear I already got four other times was shipped out. The first like 10 i items were shipped not one, or two, but FOUR different times!! I finally got that other bra and that was shipped out three times. It makes NO SENSE! I started getting packages. And I kept getting shipping confirmations with different order numbers, for all the same stuff that was in the $133 order. Another random charge of $183 came on, and then finally, 2 charges for $54.50. The next day, Yet another charge but this time for all the same stuff that costed $133, was charged again, but for some reason it was suddenly $127. I really wish I had just been charged all at once. The rep I spoke to said it looked strange and after talking to a supervisor, they assured me that the $188 charge will drop off, and that until the bra ships, it would keep checking the card to make sure the $54.50 was on there.
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I called, because at this time it showed the $188 charge, the $133, and two charges for like $54.50. Two days later, I got an email saying that $133 went through and that I still owed the $50something for that one bra. I know I didn't make any mistakes because I placed the order once, only entered the card info once, and immediately got an email confirming the purchase and the bank had already taken the money out of my balance as it was pending. So this is going to sound ridiculous but this is seriously what happened to me. The total came to $188, and that one bra was about $50. I bought new underwear and four new bras, one of which was still mid release and was going to be shipped out a week after the rest of the order. I am now 22, and have been wearing the wrong bra size for a while now so I measured myself and went online to place an order. I am never shopping at VS again, which is a shame because I love their bras and panties and have been a customer since 7th grade. PLEASE READ ALL OF THIS IF YOU WANT TO PLACE ONLINE ORDER. Just wondering if anyone can help me by answering my question if I can exchange them? Just getting a credit for them to purchase something different there if they didn't have the same bras would be good for as well. I would have tried them on there but was in a hurry that day cuz we weren't even supposed to go into the store and shop for ourselves and we did now I am hoping I'm not stuck with spending the money on the bras and not being able to wear them or exchange for bigger sizes. The tags are on them and I have receipt and love the three bras and would like to go to a regular Victoria secret store not the outlet store I went to and exchange for a different size cuz I hate that I wasn't aware but at the bottom of my receipt says all sales are final which scares me into thinking I can't go and exchange them all for a bigger size. Can someone answer this question? I went with my daughter to the mall to Victoria secret which I wasn't really aware it being a Victoria secret outlet store and bought three bras that ended up being too small once I tried them on when I got home.